Return and Refund Policy

30-Day Return Window

You have 30 days from the date you receive your order to request a return. To qualify, items must meet the following criteria:

• Unused and in their original condition
• Returned in the original packaging
• All tags still attached
• Provided with proof of purchase

How to Initiate a Return

To start a return, please email us at help@boonti.com. Once your return is authorized, we will supply a prepaid return shipping label for exchanges along with clear instructions. Returns sent without prior approval cannot be accepted.

Damaged or Incorrect Items

Please check your order when it arrives. If any item is damaged, defective, or incorrect, contact us promptly so we can resolve the issue.

Complimentary Exchanges

If you want to exchange an item, we offer free return shipping for exchanges. After your return is approved, we will process and ship the replacement.

Refund Process

For refunds instead of exchanges, customers are responsible for return shipping costs. After we receive and inspect your return:

• We will notify you about the status of your refund  
• Approved refunds will be credited back to your original payment method within 10 business days

If you haven’t received your refund after 15 business days, please reach out to us.

EU 14-Day Cooling-Off Period

Customers in the European Union have the right to cancel and return orders within 14 days for any reason. Items must be unused, with all tags attached, in the original packaging, and accompanied by proof of purchase.

Contact Us

For any questions about returns or exchanges, please contact us at help@boonti.com.